Return and Refund Policy

At Smart Kids Watch, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer a hassle-free returns policy.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.

Please note that returns will need to be sent to the following address: Smart kids Watch, Unit E, Hainault Works, Hainault Road, Romford, RM6 5NF

You can always contact us for any return questions at support@smartkidswatch.co.uk

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, or damaged, or if you received the wrong item so that we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14-day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. Please note we go above and beyond so we offer a 30 day return policy.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.

Business Address: 

Excelleron LTD, 
85 Great Portland Street
First Floor
London
W1W 7LT

Email: support@smartkidswatch.co.uk